Returns and Refunds

Standard made-to-order pieces

[Choose and edit: You may return an unused standard piece in its original condition within [RETURN WINDOW] days of delivery. / Because pieces are made to order, we do not accept returns of standard pieces except for damage or defects.]

Personalized and custom pieces

Engraved, personalized, and custom pieces are made specifically for you and are [final sale / not eligible for return], except for damage, defects, or errors on our part, or where applicable law provides otherwise.

Natural variation

Each piece is made from real wood, so grain, color, and figure will vary from the photos. Natural variation is not considered a defect.

Damage or defects

Please report damage or defects within [X] days of delivery through the contact form or by email to [BUSINESS EMAIL]. Include your receipt number and photos. We’ll offer a [REPAIR / REPLACEMENT / REFUND — confirm].

How to start a return

1. Contact Ed with your receipt number and the reason for the return.
2. Ed will reply with return instructions and the return address. Please don’t send items back without contacting us first.
3. Pack the item securely. [RETURN SHIPPING: e.g., Customer pays return shipping for change-of-mind returns. We cover return shipping for damaged, defective, or incorrect items.] We recommend a trackable method.

Refunds

Once we receive and inspect your return, we’ll email you to confirm. Approved refunds go back to your original payment method through Stripe within [X] business days. Your bank may take additional time to post it. [Original shipping charges are / are not refunded.]

Cancellations

[You may cancel within [X] hours of ordering, or before Ed begins work on your piece. Once crafting has started, orders cannot be canceled.]