Shipping Policy

Crafting time and shipping time are separate

Most EDS WoodWorx pieces are made after you order. Crafting time is the time Ed needs to make your piece. Shipping time is how long the carrier takes after it leaves the workshop. Your total wait is both together.

• Standard pieces: approximately [X–Y] business days
• Engraved, personalized, or custom pieces: approximately [X–Y] business days
• Pieces marked “Ready to ship”: usually ship within [X] business days

Business days are Monday through Friday, excluding [HOLIDAYS / SHOP CLOSURES].

Where we ship

We ship to addresses in the United States [including / excluding] Alaska, Hawaii, U.S. territories, and APO/FPO addresses. Shipping options and costs are shown on the checkout page before you pay: [SHIPPING METHODS AND RATES, e.g., USPS Ground Advantage, flat $[RATE]]. [FREE SHIPPING: describe the threshold if offered, or delete this sentence.]

Tracking

When your order ships, Ed will email you a tracking number at the email address you used at checkout.

Address changes

Please check your address at checkout. To change it, contact Ed as soon as possible and before your order ships. Once a package is with the carrier, we may not be able to redirect it.

Delays

If your piece will take longer than the crafting time above, Ed will email you with an updated estimate. Carrier delays are outside our control, but we’ll help you follow up.

Lost or damaged packages

If your package arrives damaged, please contact Ed within [X] days of delivery with your receipt number and photos of the item and the packaging. If tracking shows delivered but you haven’t received it, contact us within [X] days. We’ll work with you and the carrier on a [REPAIR / REPLACEMENT / REFUND — confirm remedy].

International shipping

[Choose one: We currently ship only within the United States. / We ship to [COUNTRIES]. International customers are responsible for any duties, taxes, and customs fees.]

Questions? Email [BUSINESS EMAIL] or use the contact form.